Responsible Gaming at gb 99
gb 99 believes that gambling should always be an enjoyable, controlled form of entertainment — never a source of financial stress or personal harm. We provide every player in Bangladesh with the tools, information, and direct support needed to stay in control of their gaming activity at all times.
Our Commitment to Safe Play
At gb 99, responsible gaming is not an afterthought — it is a core part of how we operate as Bangladesh's premier online casino and sports betting platform. We recognise that while the overwhelming majority of our players enjoy gambling purely as a leisure activity, a minority may develop patterns of play that cause harm to themselves or those around them. It is our responsibility as a platform to take that risk seriously and to act on it proactively.
Our responsible gaming framework is built around four principles: prevention, transparency, player control, and support. Prevention means we enforce strict age verification before any account can be used. Transparency means we communicate the odds, risks, and terms of every game clearly and in plain English. Player control means we provide every registered player with a suite of account-level tools — deposit limits, time-outs, session limits, and self-exclusion — that put the individual in charge of their own gambling activity. Support means our English-language team, operating 24 hours a day on Bangladesh Standard Time (BST, UTC+6), is always available to assist any player who has concerns about their relationship with gambling.
gb 99 takes the position that no bonus offer, no promotional campaign, and no revenue consideration will ever override the welfare of our players. If our responsible gaming monitoring system flags an account as exhibiting patterns consistent with problem gambling, our team is empowered to reach out proactively, pause promotional communications to that account, and — where necessary — restrict access in the interest of player welfare, even without a formal request from the player themselves.
Mandatory age and identity verification before any real-money play. No exceptions for any player, regardless of deposit method or account tier.
Plain-English game rules, RTP percentages, and odds disclosures. Players always know exactly what they are wagering and what the realistic return ranges are.
Every registered player can set, adjust, and enforce their own deposit, loss, wager, and session time limits directly from their gb 99 account settings panel.
Age Restriction & Verification
gb 99 is strictly an adults-only platform. Any person under the age of 18 is prohibited from registering an account, making a deposit, or participating in any real-money game or betting market offered on this platform.
Accepted age verification documents:
National ID Card (NID) • Passport • Driving Licence
gb 99 enforces a strict minimum age of 18 years for all registered players. This is not merely a policy preference — it is the foundational legal and ethical boundary of our platform. We do not permit any player under the age of 18 to create an account, deposit funds, claim a bonus, or participate in any form of gambling offered through gb 99, whether casino games, live dealer tables, slot titles, cricket betting, or any other product.
Age Verification at Registration
During account registration, every applicant is required to provide their date of birth. gb 99 cross-references this information as part of our Know Your Customer (KYC) process. Before a player's first withdrawal is processed — and in cases where our system flags an account for additional review — we require the submission of a government-issued identity document confirming the player's full legal name and date of birth. Accepted documents for players in Bangladesh include the National Identity Card (NID), a valid passport, or a government-issued driving licence.
Account Suspension for Underage Players
If at any point during the account lifecycle gb 99 determines or has reasonable grounds to suspect that a registered account belongs to a person under the age of 18, the account will be suspended immediately without prior notice. All account balances associated with an underage account — including any deposits made, winnings accumulated, and bonuses credited — will be forfeited. gb 99 reserves the right to share relevant information with appropriate authorities where underage access is confirmed.
Zero Tolerance: gb 99 operates a zero-tolerance policy on underage gambling. If you are aware of a minor who has gained or is attempting to gain access to gb 99, please report this immediately to [email protected] so we can take immediate protective action.
Deposit Limits & Budget Controls
Set a maximum BDT amount you can deposit in any single 24-hour rolling period. Once reached, further deposits are blocked until the period resets.
Define a maximum total deposit across any rolling 7-day window. Useful for players who prefer weekly budgeting over daily monitoring of their spend.
Cap your total deposits for any calendar month in BDT. Monthly limits give a broader financial guardrail that aligns with typical salary and budgeting cycles.
Set a maximum net loss amount over a daily, weekly, or monthly period. Once your net losses reach this threshold, further betting activity is temporarily paused.
Financial control is one of the most effective tools for maintaining a healthy relationship with gambling. gb 99 provides every registered player with a full suite of deposit and loss limit controls, accessible at any time from the Account Settings section of the platform. These limits apply across all payment methods — including bKash, Nagad, Rocket, and Upay — so that switching your deposit method does not bypass an active limit.
How to Set Your Limits
Log in to your gb 99 account and navigate to the Responsible Gaming section of your Account Settings. Select the type of limit you wish to apply — daily, weekly, or monthly deposit limit, or a net loss limit — and enter your chosen BDT amount. Your limit takes effect immediately upon confirmation. You can set multiple limit types simultaneously; gb 99's system will honour whichever limit is most restrictive at any given time.
Reducing vs Increasing Limits
Reducing a limit (lowering the BDT cap) takes effect immediately. This is an intentional design choice — if a player decides they need to reduce their spending, that decision should be actioned without delay. Increasing a limit (raising the cap) is subject to a mandatory 7-day cooling-off period before the higher limit comes into force. This cooling-off window is designed to give players the opportunity to reconsider a decision made in the heat of the moment and to prevent impulsive limit increases during active play sessions.
Tip for Bangladesh Players: Setting your monthly deposit limit to align with a comfortable portion of your monthly income — for example, no more than 2–5% of your salary — is a widely recommended practice for keeping gambling firmly in the entertainment category of your personal budget.
- 1 Log in to your gb 99 account using your registered credentials.
- 2 Navigate to Account Settings from the top navigation menu.
- 3 Select Responsible Gaming from the settings sub-menu.
- 4 Choose your preferred limit type: Daily, Weekly, Monthly, or Loss Limit.
- 5 Enter your chosen BDT amount and confirm. The limit activates immediately.
- 6 You will receive a confirmation email at your registered address once the limit is active.
Time-Out & Cool-Off Periods
Immediately suspend all gambling activity on your account for a full 24-hour period. Useful when you feel you need a short break without committing to a longer exclusion period.
Pause your account for one full week. All active sessions are terminated, deposits are blocked, and promotional communications are suspended for the duration of the period.
Take a full calendar month away from the platform. Your account data is preserved securely, and you can return after the period expires without losing your game history or account standing.
A time-out is a short-term account suspension tool available to any gb 99 player who feels they would benefit from a temporary break from gambling — whether due to stress, financial concern, a particularly intense gaming session, or simply wanting to reset their habits. Time-outs are distinct from self-exclusion in that they are designed as short, defined pauses rather than longer-term commitments.
During any active time-out period on gb 99, the following restrictions apply to your account: you cannot log in to the platform; you cannot initiate any deposit via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or any other supported payment method; any open bets placed before the time-out was activated will continue to be settled according to normal rules, and resulting winnings will be credited to your account balance to be withdrawn after the time-out expires; and all marketing communications from gb 99 — including bonus offers, promotional emails, and game launch notifications — will be paused for the duration.
Time-out periods cannot be cancelled early. Once activated, the full duration must elapse before your account is reinstated. This is an intentional safeguard — it prevents impulsive decisions to end a break prematurely and ensures the time-out period serves its intended purpose. If you need to discuss your time-out or have concerns about your account status during a break, you may still contact our support team at [email protected], who can assist you with non-gambling account matters such as identity queries or pending withdrawal confirmations.
Self-Exclusion Programme
Self-exclusion is the most serious account restriction tool available on gb 99. It is intended for players who have concluded — or strongly suspect — that their gambling has become harmful and that they need a significant, enforced period away from all gambling activity. Unlike a time-out or cool-off period, self-exclusion is not a brief pause; it is a firm, extended commitment to step away from the platform.
Available Self-Exclusion Durations
gb 99 offers self-exclusion for the following minimum periods: 6 months, 1 year, 3 years, and indefinite/permanent exclusion. There is no upper limit on the duration a player may choose. Players who are uncertain about the appropriate duration are encouraged to contact our support team, who can discuss the options without judgment and help identify the most suitable course of action.
What Happens During Self-Exclusion
Once a self-exclusion is activated on your gb 99 account, the following actions are taken immediately and cannot be reversed until the exclusion period has fully expired:
- Your account is locked and you are logged out of all active sessions;
- All deposit methods — including bKash, Nagad, Rocket, and Upay — are disabled for your account;
- All promotional and marketing communications are permanently suspended for the duration of the exclusion;
- Any pending withdrawal of funds that were in your balance at the time of exclusion will be processed and returned to you — you do not forfeit funds you already held;
- gb 99's system flags your account to prevent re-registration attempts using the same identity details for the duration of the exclusion period.
Requesting Self-Exclusion
To activate self-exclusion, you may either use the Self-Exclusion tool within the Responsible Gaming section of your Account Settings, or contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Please include your full name, registered email address, and your preferred exclusion duration. Our team will process your request within 24 hours and send you a written confirmation once the exclusion is active.
Returning After Self-Exclusion
When a fixed-term self-exclusion period expires, your account will not be automatically reactivated. You must contact gb 99 support to request reactivation, and our team will conduct a brief welfare check before reinstating access. This process is not designed to be a barrier — it is a final opportunity to confirm that you feel genuinely ready to return to gambling responsibly. Indefinite exclusions may only be lifted after a minimum of 7 years and following a formal written request and welfare review.
Please Note: Self-exclusion is a voluntary commitment and its effectiveness depends on your own determination to refrain from seeking out alternative gambling platforms during the exclusion period. gb 99 strongly encourages self-excluded players to also seek support from independent counselling resources listed in the Support Resources section below.
- 6 Months — Recommended first step for players experiencing early-stage concerns about their gambling habits.
- 1 Year — A meaningful commitment to a sustained break, appropriate for players whose gambling has begun to affect daily life or finances.
- 3 Years — For players who want a long-term enforced distance from gambling while they work with support organisations.
- Permanent / Indefinite — An irreversible long-term commitment for players who choose never to gamble again. Minimum 7-year review before any reinstatement request is considered.
To request self-exclusion now: Email [email protected] with subject line "Self-Exclusion Request". Our team responds within 24 hours, every day of the year.
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to self-identify, particularly in its early stages. It does not always manifest as dramatic financial ruin — more commonly, it appears as a gradual shift in attitude where gambling stops being an enjoyable pastime and begins to feel like a necessity, an escape, or an uncontrollable compulsion. Understanding the warning signs is the first step toward addressing the issue.
gb 99 encourages every player to periodically reflect on their own gambling behaviour, particularly after a heavy losing run, a period of significantly increased play, or during times of personal stress such as financial difficulty, relationship problems, or major life changes. The following checklist — adapted from internationally recognised problem gambling screening tools — is provided as a self-assessment guide. It is not a diagnostic instrument, but it can help you identify whether a conversation with a support professional might be beneficial.
Ask yourself honestly — have you experienced any of the following in the past 30 days?
If you answered yes to two or more of the above questions, we strongly recommend reaching out to our support team or one of the independent resources listed in the section below.
Support Resources & Getting Help
Our dedicated English-language support team is available around the clock, every day of the year, operating on Bangladesh Standard Time (BST, UTC+6). Whether you have a question about your account limits, need to request a time-out, or want to discuss self-exclusion options, our team is here without judgment.
Email: [email protected]
Gamblers Anonymous is an international fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling disorder. Meetings and resources are available in multiple languages and formats, including online sessions accessible from anywhere in Bangladesh.
Players in Bangladesh experiencing gambling-related mental health difficulties — including anxiety, depression, or stress — are encouraged to contact the National Institute of Mental Health (NIMH) in Dhaka or speak with a registered mental health practitioner. Problem gambling is a recognised behavioural health condition and professional support is widely available.
Kaan Pete Roi is Bangladesh's first emotional support and suicide prevention helpline, staffed by trained volunteers. While not specific to gambling, it provides a confidential, non-judgmental space for anyone experiencing overwhelming stress, anxiety, or crisis — including those related to financial pressures caused by problem gambling.
GamCare is a leading provider of free information, support, and counselling for problem gamblers and their families. Their online resource library — available in English — covers everything from identifying gambling harm to practical steps for recovery, financial management after gambling debt, and family support guides.
Problem gambling affects not only the individual player but also their family members, close friends, and colleagues. If someone you care about is showing signs of problem gambling, Gam-Anon offers support groups and resources specifically designed for the families and friends of people with gambling disorders.
Reaching out for help is a sign of strength, not weakness. gb 99 is committed to connecting any player who needs support with the right resources as quickly and as discreetly as possible. If you contact our support team about a gambling concern, your query will be handled with complete confidentiality by a designated member of our responsible gaming team — it will not be shared with other departments, and it will not affect your account standing in any negative way.
We also encourage players to talk openly with trusted family members or friends if they feel their gambling is becoming problematic. Social support is one of the most consistently effective factors in successful recovery from problem gambling, and having even one person in your personal life who understands what you are going through can make a significant difference to outcomes.
Protecting Minors
gb 99 takes the protection of minors extremely seriously. While our age verification processes are designed to prevent underage registration at the point of sign-up, we also recognise that many players in Bangladesh access the internet from shared household devices — laptops, smartphones, and tablets that are used by multiple family members including children. As a responsible operator, we provide the following guidance to parents and guardians.
Device-Level Parental Controls
Parents and guardians are strongly encouraged to make use of device-level parental control software to prevent minors from accessing gambling websites. On Android and iOS devices, parental control features are available natively through the operating system settings. Third-party applications such as Net Nanny, Bark, and Google Family Link offer additional filtering and monitoring capabilities that can block access to gambling-related websites at the network or device level, independent of the website's own access controls.
Account Security Best Practices
To prevent a minor in your household from accessing your gb 99 account, please follow these best practices at all times:
- Never save your gb 99 login credentials in a shared browser's password manager;
- Always log out of your gb 99 account when using a shared device;
- Use a strong, unique password for your gb 99 account and do not share it with anyone;
- Enable two-factor authentication (2FA) on your gb 99 account if available, adding an extra layer of security beyond your password;
- Do not leave active gambling sessions unattended on shared screens or devices accessible to children.
Reporting Suspected Underage Access
If you are a parent or guardian who suspects that a minor has accessed gb 99 — whether using your account or through a separately created account — please contact our support team immediately at [email protected] with the subject line "Underage Access Report". We will investigate the matter urgently and take all necessary protective steps without delay.
For Parents in Bangladesh: If you share a mobile device with children and use mobile payment apps such as bKash or Nagad for gaming deposits, ensure your payment app PINs are kept private and that auto-login features are disabled on shared devices. Mobile payment security is a critical layer of protection against unauthorised access by minors.
- Google Family Link — Free tool to manage children's Android device activity, including website filtering and app restrictions.
- Apple Screen Time — Built-in iOS/macOS feature allowing parents to restrict access to adult content and specific website categories.
- Net Nanny — Cross-platform parental control software with robust gambling site blocking and real-time activity monitoring.
- GamBan — A specialist gambling-blocking software that can be installed across all household devices to prevent access to gambling platforms.
Your gb 99 account credentials are your personal responsibility. Never share your username, password, or linked payment PIN with any other person — including family members. If you believe your account has been accessed without your permission, contact [email protected] immediately to lock your account pending investigation.
Enjoy gb 99 — Safely and Within Your Limits
Responsible gaming and great entertainment are not opposites. Explore our full range of casino games, cricket betting markets, and slot titles — with the confidence that gb 99's player protection tools are always working in your favour.